Communication was terrible and the quality was only ok.
Louis & Rhonda Botella
The whole team is very professional and knowledgeable about their products and craft. Everyone I cam into contact could not have been nicer and very accommodating. The flooring was installed expertly and right on time. Clean up was perfect. This company will s run by wonderful people who are fair and honest. The prices are excellent. I would highly recommend this company to anyone for their flooring needs.
Timely manner, courteousness, fast installation, flexibility.
Our painter complained he had to re-paint the Foyer due to the hardwood installers scratching up the wall. Also the installers did not cover the bathroom floor and the oil from the bottom of their shoes where they had put it on the installed hardwood got tracked across the tile and has gotten in the grout, which has discolored the grout. We are trying to find a solution for the now discolored grout.
Mark and Diane Rovere
Everything associated with your organization was excellent. From my initial phone call, to Gale Davis's professional presentation, to Jimmy Gore's superior tile laying; our complete experience left nothing to be desired. I have already given several business cards to friends and acquaintances
Multiple miscommunications and delays, and you've done all you can.
Your price is approx $1,000 higher than others so you need to do everything possible to ensure all product is available day 1 1st thing and there are no install delays because of misplaced product. All worked out and job got done but it took 4 full days when I was told approx 2 days possibly spread over 3 calendar days. I work and if I hadn't taken the time off of work it could have been a big problem. Instead I almost ran out of time to do the other things scheduled after floors installed and before I returned to work.
Very detailed workmanship when they installed the flooring. They arrived on time and completed the project on time with very little waste. The finished flooring was beautiful beyond my expectations.
FCI was clear and concise about the job, what it would take and what it would cost. Explanations were clear and honest. FCI was prompt in response to initial request and they were on time for appointments. Everyone was easy to work with and extremely polite. I would definitely use them again.
Johnson and Hayes
The whole experience was a nightmare. Initial scheduling was very poor. Then I received bad product that was missing a coating 3 times. The installation was started 4 times and had to be started over 3 times. All of my furniture was in the garage for 39 days and my house was un-livable for that time. Also my cabinets were scratched, my front door was scratched, and my ceramic tile at the fireplace was broken. I wasted more than 40 hours of vacation time from work. The entire experience was far from professional.