looks good and worker were hard workers and stayed with the job until finished. Recommend to everyone.
The wrong pattern was ordered by Floor Coverings International Huntsville office. I waited 2 months for the wrong order. Owner insulted me on final payment day (more than once during the visit.) I accepted what arrived on installation day because I needed to move into my house - 2 months later than initial installation date. He (John Lacik) promoted the “experience” of going with FCI. My experience has been less than acceptable. Discount offered at end of fiasco was what he would have lost if I had rejected the order that showed up on installation day. I saved him that money. I got nothing extra for having waited for the WRONG order in compensation. And to add insult to injury- the gift cards he gave me (that all customers get - not as an apology) are coming up as invalid. One mistake after another and no compensation for having had failed performance and failed customer response. Never will recommend FCI.
Professionalism and subject matter expert.
From the beginning of the process the professionalism of the team was amazing. John was really a consultant and didn't pressure us in any way. The team that came in for the installation was quick and the job was done correctly.
Are you serious? It was 7 months to get my tile, and it was the wrong tile. Now I’ve been waiting three months to even get a date to start the hardwood floors. Since I am doing whole house flooring, Ive been renting another house for months with no idea when fly floors will ever be done. I was told I would be moved in by Thanksgiving, and spent the holidays living out of boxes.
The description of the product on the suppliers end wasn't accurate. When the flooring was being laid it wasn't the color we anticipated and Flooring International had to make adjustments during the installation phase that delayed the project being finished in a timely fashion. Flooring International did everything possible to give us the finished product as quickly as possible. The outcome was exactly what we paid for and as a result we are completely satisfied with our beautiful floor. Communication between us and Flooring International helped us to understand the problem and was always good. I would recommend them based on the finished product.
Communication was terrible and the quality was only ok.
Louis & Rhonda Botella
The whole team is very professional and knowledgeable about their products and craft. Everyone I cam into contact could not have been nicer and very accommodating. The flooring was installed expertly and right on time. Clean up was perfect. This company will s run by wonderful people who are fair and honest. The prices are excellent. I would highly recommend this company to anyone for their flooring needs.
Timely manner, courteousness, fast installation, flexibility.
Our painter complained he had to re-paint the Foyer due to the hardwood installers scratching up the wall. Also the installers did not cover the bathroom floor and the oil from the bottom of their shoes where they had put it on the installed hardwood got tracked across the tile and has gotten in the grout, which has discolored the grout. We are trying to find a solution for the now discolored grout.
Mark and Diane Rovere